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The Family Assistance Program has dedicated itself to working with victims of domestic violence and their children. The Our House program was a natural progression. In both cases, the goal is to provide a safe and healthy environment for those in need to thrive, and to assist those in need by helping to build a strong network of support for the issues they face.


At Our House, we understand that at times youth and their families may struggle with day-to-day life issues. Financial woes, substance abuse and everything in between puts pressure on many families. Often times there seems to be no hope for the family dealing with the pressures of everyday life. When youth are affected by these types of issues, it often leads to risky and even dangerous behaviors, such as running away from home.


Our goal is to help youth remain physically, mentally, and emotionally safe. We provide a safe alternative to living on the streets or couch surfing. Family reunification is important to us. When safe and possible, we dedicate ourselves to providing the tools needed to help unstable family dynamics.

We are the only licensed youth shelter in San Bernardino County. 

Our main concern is for the immediate well-being of our youth.

We strive to:

  • Provide shelter services for youth 11-17
  • Provide an exceptional program experience to help youth make better decisions
  • Help teens identify permanent and healthy solutions
  • Provide tools for parents to communicate with their youth
  • Provide a nurturing environment for youth to grow

Our staff is committed to providing a structured, yet compassionate environment for youth.

At Our House, our dedicated staff is here for you.
We know that sometimes being a teenager isn’t easy, and sometimes families have trouble getting along. We understand. Our program is designed just for youth and their families. We understand that teenagers are facing many difficult situations that range from drug use, family problems, domestic violence, sexual orientation issues, to living on the street, being kicked out of your house and staying with friends.  We also understand that some families don’t know where to turn for help.  That’s why we’re here.

Whatever the situation, Contact US 24 hours a day, 7 days a week, and we can help.

At Our House, we want youth to know that they have options.  We encourage youth to be honest with their parents, to discuss their options with them and an Our House Youth Advocate. We can help explore the situation and come up with a solution that will benefit the youth and the family.

If youth have already run away or have been kicked out they can call us. We can provide them with a warm bed, nutritional meals, hot showers, and most importantly, compassion and support.

We are here to give parents and their youth the immediate help, support, and guidance that they need.  During crisis situations Our House can help.  Our program is designed to help youth receive counseling, support, and to help them learn to make better decisions.  If a situation requires services not offered at Our House, we will gladly make a referral to the appropriate agency.

If parents are looking for an early intervention program for their youth, they can Contact Us 24 hours a day, 7 days a week, and we can help.

Once a youth has entered the program, the real work begins.  They will take part in a structured and compassionate program whose goal is to increase and develop life and coping skills that will lead to safe, positive, and overall better decision making. They will see a therapist, participate in group counseling, and learn to develope social skills in order to have healthy interactions with others. 

We are also here for you, the parents and/or guardians.  Parents are highly encouraged to be involved in their youth’s program.  You have a vital role in the success of your youth’s program. We will offer opportunites for you to be fully involved because we understand that it is a family matter that has brought you to us.  You will be equally supported and encouraged to make the necessary changes to get your family back on track.  

How do other agencies, service providers, law enforcement and parents connect with Our House?

Call when you have a youth in crisis, we can begin the intake process over the phone.  If we have available beds and the youth is willing, we can provide services immediately.  Also, our staff would appreciate an opportunity to make a presentation to your agency.  This will provide everyone in your agency to have an in-depth understanding of our program.  If you would like more information, call to schedule a tour.  We enjoy showing off our beautiful shelter.

If law enforcement is in need of placing a minor who has been picked up off the streets or from a home environment, we ask that officer(s) call us before bringing the minor to the shelter.


How long can the youth remain in the shelter?

The duration of a youth’s stay is determined on a case by case basis.  The program is aimed at family reunification and we certainly do not want to rush the process.  Each case is considered on its own merits.  Collaboration between the family counselor, the shelter manager, and the youth and family will determine the length of time needed to find the best resolution for all involved.  It is important to keep in mind that we are here as temporary assistance designed to assist youth and familes reunify.  We are an emergency shelter and are not meant for long tem care.


How does a minor get accepted into the program?

Intake procedures begin with a phone call.  All situations are evaluated on an individual basis.  In the unique circumstance that Our House is not the best program to accommodate the youth, an appropriate referral will be given.  The primary qualifications are that a youth meet our age requirement and that they are willing to participate in the program.  Any concerns will be addressed during the intake process.


Do residents attend school while at Our House?

There are several options which will be discussed at intake.  All youth are required to engage in an educational program while at Our House.


As a parent/guardian, what will my involvement need to be?

It is strongly recommended that parents/guardians participate in the program alongside their youth. We will provide every opportunity for parental involvement within the program.  We invite parental input and believe that it is paramount for parents to be involved. In cases where the goal is family reunification, parent/guardian participation is required.


Because the program is not for profit and no cost, what can parents/guardians do for Our House?

Our House will gladly accept donations.  Parents/guardians may speak to any youth advocate regarding their desire to make donations.

The role volunteers and interns play in making our program successful are numerous.

  • Volunteers: The needs of many are met because of the volunteer sector.  The impact of volunteerism in the non-profit sector is tremendous.  Because of your generosity and commitment, we are able to offer our clients above and beyond that which we could offer without your kindness.  
  • Interns:  The provision of services to our population is further enhanced by the education and experience of the intern.  The impact of your participation in this program is remarkable.  We are better able to provide excellent service due to the addition of education and experience brought by your individual input.

Benefits and value of volunteering or interning with Our House.

  • Why should you volunteer/intern?
  1. Professional and educational experience
  2. Community health and public health
  3. Personal growth and self esteem
  4. To give back to the community
  5. Personal reasons and similar experiences to the population you’re volunteering for
  6. Civic responsibility

Join us, and help us help them.

To request a volunteer or internship application and for more information about the program, please email and we will reply in a timely manner.